Shipping & Order Resolution
At Camune Co, we make sure every order is handled with care. Here's everything you need to know about shipping, support, and how we handle any concerns.
Have a Concern? Let Us Help First
If something isn't right with your order, please reach out to us directly before contacting your bank or payment provider. We resolve over 99% of customer concerns quickly and hassle-free, and we'd love the chance to make things right for you.
Filing a chargeback through your bank can result in longer wait times, account complications, and unnecessary back-and-forth. Our support team can typically resolve your issue within hours, not weeks.
Here's how to reach us:
- 1 Send us an email at camunecompany@gmail.com with your order number and a brief description of the issue.
- 2 Our team will review your case and respond as quickly as possible, typically within 24 hours.
- 3 We'll work directly with you to find the best solution, whether that's a replacement, a refund, or another resolution.
Shipping & Fulfillment
Every order placed with Camune Co is guaranteed to be fulfilled and shipped. We work hard to get your order out the door as quickly as possible.
Due to high demand, there may be occasional delays in processing and delivery. We appreciate your patience and promise that your order is on its way. If you ever want an update, just send us an email and we'll get you a status right away.
All orders include tracking information, which will be sent to the email address you provided at checkout once your order has shipped.
Why Resolve With Us Directly?
We understand that issues come up, and we genuinely want to help. Here's why reaching out to us first is always the better move:
We're a real team that genuinely cares about your experience. Give us a shot and we'll make it right.